Privacy policy

Effective Date: September 25, 2026

L'OKAPI CRAFT & PRESS respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, request a quote, or place an order.

Information We Collect

We may collect information you provide directly, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and payment details

  • Customization instructions

  • Logos, photographs, and artwork

  • Messages, reviews, and customer-service communications

We may also automatically collect technical information, such as your IP address, browser type, device information, pages visited, referring website, and interactions with our website.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Create personalized products

  • Provide quotes and respond to inquiries

  • Process payments

  • Arrange shipping or pickup

  • Send order and service updates

  • Improve our website, products, and customer experience

  • Prevent fraud and protect our business

  • Comply with legal obligations

  • Send marketing communications when permitted

You may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website traffic, improve performance, and support advertising.

You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

How We Share Information

We may share information with trusted service providers that help us operate our business, including:

  • Website and e-commerce providers

  • Payment processors

  • Shipping carriers

  • Email and marketing platforms

  • Analytics and advertising providers

  • Professional advisers and technology providers

These providers may access information only as needed to perform their services. We may also disclose information when required by law, to protect our rights or customers, or as part of a business sale, transfer, or reorganization.

We do not sell or rent personal information for money.

Payment Information

Payments may be processed by third-party payment providers. We generally do not directly store complete credit or debit card information. Payment providers handle your information according to their own privacy policies and security practices.

Uploaded Artwork and Images

Artwork, photographs, logos, names, and other files submitted for customization may be stored and shared with service providers when necessary to complete your order.

You are responsible for having permission to use any content you submit. We will not intentionally use customer-supplied artwork for unrelated purposes without authorization.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill orders, provide customer service, maintain business and tax records, resolve disputes, enforce agreements, and meet legal requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, storage system, or internet transmission can be guaranteed to be completely secure.

Your Privacy Choices

Depending on where you live and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain targeted advertising or data-sharing activities.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing the request.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it when appropriate.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their content, security, or privacy practices. Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of the website after an update indicates your acknowledgment of the revised policy.

Contact Us

For questions or requests regarding this Privacy Policy, contact:

L'OKAPI CRAFT & PRESS
Phone: (954) 655-0110
Email: lokapicraft@gmail.com