Shipping policy

Shipping Policy

Effective Date: September 25, 2026

This Shipping Policy explains how orders from L'OKAPI CRAFT & PRESS are processed, shipped, and delivered.

Order Processing

Most of our products are custom-made or personalized. Processing time begins after:

  • Full payment or the required deposit is received

  • All customization details are submitted

  • Usable artwork is received

  • The final design proof is approved, when applicable

  • Required products and materials are available

Processing time is separate from shipping time. Estimated completion and shipping dates may vary based on product type, quantity, design complexity, material availability, and current workload.

Shipping Rates

Available shipping methods and charges will be displayed at checkout or included in your custom quote. Shipping costs may be based on the package’s weight, size, destination, and selected delivery service.

Estimated Delivery

Delivery estimates begin after the order has been completed and accepted by the shipping carrier. Carrier delivery dates are estimates unless a guaranteed service has been purchased.

Rush production and expedited shipping are separate services. Purchasing faster shipping does not shorten production time unless rush production is also approved.

Order Tracking

When tracking is available, the customer will receive tracking information after the shipping label is created. Tracking may take time to update after the carrier receives the package.

Shipping Delays

L'OKAPI CRAFT & PRESS is not responsible for carrier delays caused by weather, holidays, service interruptions, incorrect addresses, or other events outside our reasonable control.

If we cannot ship an online order within the stated or legally required period, we will notify the customer and provide the options required by applicable law.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address before submitting an order.

If an address needs to be changed, contact us immediately. We cannot guarantee changes after an order has been processed or shipped.

Additional shipping charges may apply if an order is returned, redirected, or reshipped because of an incomplete or incorrect address provided by the customer.

Lost or Stolen Packages

If tracking shows that a package is delayed or lost in transit, contact us so we can assist with a carrier claim when available.

If tracking shows the package as delivered but it cannot be located, customers should:

  • Check the delivery area and mailbox

  • Ask household members or neighbors

  • Contact the shipping carrier

  • Allow a short period for premature delivery scans to update

We are not responsible for packages lost or stolen after confirmed delivery, but we will provide available shipment information to help with an investigation.

Damaged Packages

Report shipping damage within 7 calendar days of delivery. Keep the product, shipping box, and all packaging materials.

Please email clear photographs of:

  • The damaged item

  • The exterior packaging

  • The interior packaging

  • The shipping label

Do not discard packaging or return an item without authorization, as this may affect the claim.

Returned Packages

Orders returned because of an incorrect address, refused delivery, failed delivery attempts, or unclaimed packages may require an additional shipping payment before they can be sent again.

Custom products returned to us are not automatically eligible for cancellation or refund.

International Shipping

International shipping, when available, will be confirmed at checkout or through a custom quote. Customers are responsible for applicable customs duties, import taxes, brokerage fees, and local charges.

International delivery times may vary, and customs processing can cause delays.

Local Pickup

If local pickup is available for an order, pickup instructions will be provided after the order is ready. Please do not arrive until you receive confirmation.

Orders must be inspected promptly after pickup. A valid order confirmation or identification may be required.

Contact Us

For shipping questions, contact:

L'OKAPI CRAFT & PRESS
Davie, FL 33325
Phone: (954) 655-0110
Email: lokapicraft@gmail.com